WEBINAR - $150.00 Members, $175.00 non-members
To run a successful residential construction company, there are a variety of essential activities that must be performed either by the home builder, an employee, contracted professionals or subcontractors. Successful Builders and Renovators maintain that if they do not have the required skills in the described areas, their businesses are not likely to survive over the long term. Past participants have indicated that this course represents one of the most valuable investments they have made in training. The modules provide a unique overview of each of these skills:
Learning Objectives for Marketing, and After Sales Customer Service:
• Learn Who Your Customer Is
• What are Their Expectations and How to Communicate .
• What is Service?
• What to do When Things Go Wrong
• Women vs Men
• Personality Profiles of You and Your Clients (Myers Briggs)
• Marketing 101