Your First Year of Protection
Your home's first year of coverage includes protection against defects in materials and workmanship provided by the Builder.
During the first year, your Builder takes the lead role in addressing and repairing warranty defects and concerns. Please note the time frames required for submitting first-year warranty items.
Step 1:
Contact your Builder during the first year to have your defects repaired or other concerns that you may have addressed.
Step 2:
If your defects are not resolved, send your builder a registered letter prior to the end of the first year of warranty coverage. Your date of possession is found on your warranty certificate.
Be sure to include your R and H Warranty numbers (also found on your Warranty Certificate) in the letter.
- The letter must be sent to the builder by Registered Mail (see a Canada Post outlet.)
- The same letter must be copied to the AHW office. Both the AHW copy and the builder's letter must be received prior to the end of the first year warranty expiry.
AHW will respond in writing to both you and your builder. You will be sent a Request for Conciliation form.
Step 3:
If the defects you identified in your letter remain outstanding after a reasonable period of time, then you can request further assistance from AHW through the conciliation process.
Submit the "Request for Conciliation" form (which was accompanied by AHW's letter) to the AHW office. The form can either be sent by fax or mail. This must be received within sixty days (60) after the one year anniversary of your date of possession. This specific date will be quoted in the letter that accompanied the request for conciliation form.
Upon receipt of the form, an AHW representative will meet with you and your builder at your home and inspect the complaint items as soon as conveniently possible.
Step 4:
Following the conciliation inspection, a conciliation award will be sent to you and your builder outlining 
the complaint items, the observation of the complaint items along with the decision.
The decision of the conciliator will include, if applicable, any necessary work to be carried out to meet the requirements of the Builder Warranty. All conciliation decisions are final and binding upon the Builder and the Homeowner.
In the event that the builder is deemed responsible for any defects in the home, and fails to respond by the dead-line given by the conciliator to repair these defects, you are required to notify AHW in writing by the deadline indicated in the conciliation award. Steps will be taken to have your warranty items repaired through other means.
